The digital front door: bringing the full-cycle consumer experience to healthcare

Healthcare has a customer experience problem, and it’s impacting both care quality and the bottom line.

On a scale in which a 50 is considered good, healthcare’s NPS hovers somewhere near 15. 

To fix this problem, our partner, Amazon Web Services (AWS), is bringing digital tools to healthcare. Health systems and health plans can now build cloud-based infrastructures to manage the entire omnichannel relationship with patients and other healthcare consumers. This “digital front door” is the seamless experience that guides patients from discovery of health services through discharge and follow-up, whether they engage through a website, call center, patient portal or physical door.

Download the latest eBook to learn more about how they're changing the healthcare experience.