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Healthcare Engagement and Experience

Transform interactions for members, providers, and patients through seamless communication and personalized experiences.

 

Current state of healthcare engagement

Current inefficiencies in healthcare experience and engagement severely hinder productivity and financial performance, directly impacting physician engagement, access to care, and patient outcomes.

42%

of patients face communication barriers with their providers

68%

of patients want their providers to improve interactions

80%

of patients want providers to explain insurance coverage

Obstacles standing in the way of improved healthcare experiences

Despite substantial investments in digital initiatives, healthcare organizations struggle to realize meaningful outcomes due to several specific issues.

01
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Undefined digital goals

Many organizations lack specific, measurable objectives for their digital initiatives, leading to unfocused efforts.

02
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Budget restrictions and changes

Financial limitations hinder the full realization and scaling of digital projects.

03
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Excessive point solutions

Overabundance of disparate digital tools creates complexity, confusion, and integration challenges.

04
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Fragmented user journeys

 Inconsistent digital interactions across platforms frustrate patients and providers.

07
Slow technology adoption

Hesitance to adopt new technologies due to fear of disruption and lack of clear ROI.

how we help

Turn personalized experiences into your competitive edge

Break down communication silos with AI-powered digital engagement platforms, customizing and enhancing interactions to meet modern demands. Automate workflows and efficiently manage member journeys from enrollment to care management for optimal results.

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capabilities

Digital self-service tools

Empower users with intuitive tools for self-management of their healthcare, enhancing usability and engagament.
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Next best actions

Provide personalized recommendations based on data-driven insights, helping to achieve specific, measurable objectives.
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Tailored communications

Ensure interactions are personalized and relevant to unique individual needs, improving user satisfaction and engagement.
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capabilities

Continuous feedback loops

Implement mechanisms to gather and act on feedback, align departments, and improve service delivery. 
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capabilities

Behavior change initiatives

Promote healthy behaviors and lifestyle changes through targeted interventions and education.
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capabilities

Effective care coordination

Streamline care delivery and communication among healthcare providers by integrating disparate tools into cohesive systems.
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capabilities

Leveraging MarTech for acquisition

Utilize marketing technology to enhance patient acquisition and retention, ensuring better ROI on digital investments.

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Omnichannel engagement

Keep engagement high and experiences personalized with our omnichannel engagement accelerator.

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Ready to discuss your project?

Let's talk